We are pleased to welcome you to our website www.lm-natura.com (hereinafter referred to as the “Site”). We strive to ensure, to the best of our ability, the accuracy and updating of the information published on this Site, the content of which we reserve the right to correct at any time and without notice. However, we cannot guarantee the accuracy, precision or completeness of the information made available on this Site. Consequently, we decline all responsibility:
– any imprecision, inaccuracy or omission relating to information available on the Site;
– any damage resulting from fraudulent intrusion by a third party leading to a modification of the information made available on the Site;
– and more generally any damage, direct or indirect, whatever the causes, origins, nature or consequences, caused due to anyone's access to the Site, or the inability to access it, the use of the Site and/or the credit given to any information coming directly or indirectly from the latter.
These general conditions of sale exclusively govern the sales of products offered on the Site. They are systematically accessible on this Site by the buyer when the order is registered.
Consequently, placing an order implies the buyer's acceptance of these general conditions of sale to the exclusion of all other conditions present in prospectuses, catalogs issued by the seller, these conditions having only one indicative value.
Creation and hosting of the site
This Site is designed, produced and managed by
Woocommerce (see legal notices)
The company LM Natura would like to remind you of its commitment to scrupulously respect the trust you place in it and to apply the obligations of the law relating to “computing, files and freedoms”.
You therefore have the right to access, rectify and delete data concerning you which you can exercise directly in your customer area using our online form, or by email, in the contact section of the Site, by mentioning your last name, first name, full address, and customer number.
Through us, you can NEVER receive proposals from other companies. AT ALL TIMES we are bound by our commitment to strict CONFIDENTIALITY of the information you entrust to us.
You can be informed of our offers by telephone or by email or post. If you do not wish this, simply decline this proposal directly in your customer area or by email in the contact section of the Site, mentioning your name, first name, full address, and customer number.
For any information, questions or advice, our customer service is at your disposal:
Click here to open the contact form
PHONE 02 57 64 07 59
8 a.m. to 14 p.m. Monday to Friday
(leave your message, last name, first name and telephone number if we are not available, we will call you back at our expense)
The prices appearing on this Site are indicated in Euros excluding shipping or provisioning costs (see Delivery), and are subject to variation during the year, it being understood that the products ordered are invoiced at the prices in force. when registering the order.
Promotions can not be combined together.
The contribution to the shipping costs is a flat rate of €4 in Express formula (Colissimo), regardless of the number of products for mainland France. Prices for other countries are listed in the DELIVERY section.
The products remain the entire property of LM Natura until full collection of the amount due to LM Natura.
Ban on sales outside networks
Our products are intended to be sold only in our physical distribution networks or via the Internet. Consequently, it is prohibited to sell, buy or receive gifts of our products for the purpose of their resale outside our networks, in particular on websites. Beyond an attack on our brands or the integrity of our products, such actions could be likely to give rise to the civil and, where applicable, criminal liability of their perpetrators.
You would like to resell our products and thus adhere to our values, Click here to open the contact form
For any order shipped outside France, customs fees may apply depending on the recipient country. Refer to the customs legislation of your country. LM Natura declines any financial responsibility.
The VAT applied is that of the French State, including for foreign countries.
The different steps to follow to order are as follows:
You select the item(s) of your choice and add them to the order basket; You can check the contents of your basket, the corresponding price and make any useful changes at any time by clicking on 'view my basket'.
You identify yourself (email and password). If you are a new customer, you must create an account and identify yourself by entering a valid email address and a password (personal and confidential) which you will later use to identify yourself on the site.
You choose your delivery method, additional options if you wish, then you validate the payment methods (type of bank card or transfer or check) among those offered to you, which you validate in turn.
Providing personal information necessary for order processing and delivery is mandatory. When you confirm your order by clicking on the “Finish” button, you declare that you accept it as well as all of these general conditions of sale. Your order is then processed by our Customer Service. As soon as your order is registered, a detailed acknowledgment of receipt will be sent to your email address. This acknowledgment of receipt summarizes all the elements constituting your order, including the exact amount invoiced and the delivery terms of your order.
You accept that our order recording systems constitute proof of the nature of the agreement and its date. We draw your attention to the fact that the same product reference cannot be ordered for a quantity greater than 6 items per order.
However, we reserve the right to cancel any order from a customer with whom there is an arrears of payment or a dispute relating to the payment of a previous order, or for any other legitimate reason relating in particular to the abnormal nature of the order.
Our products offered on the Site are guaranteed AVAILABLE unless otherwise stated.
Payment for your purchases on the Site is made exclusively in Euros or Pound Sterling (choice at the top of the site)
Depending on your order, one or more of the following payment methods are offered to you: payment on order by credit card, or by check or bank transfer or payment by subscription
Depending in particular on the customer's seniority with the Akno Natura or Pso Natura brands, the amount of the current order and previous orders, possible unpaid amounts, we evaluate the payment terms adapted to the situation of each customer. These terms and conditions are announced to you during the payment stage of the order process.
Payment is made according to the payment method authorized by the commercial offer concerned. Online payment by credit card is completely secure. Payments by Maestro card, Electron card are not accepted. The entire transaction is directed in encrypted mode to a bank validation server in SSL (Secure Socket Layer) mode.
You then make your purchases in complete security. In return for our commitments, we ask you to respect the payment deadlines that we offer you.
Our payment deadlines are imperative and acceptance of your package automatically results in the event of delay: – the application of a penalty clause equal to 25% of the amount of the unpaid order and, – the application in addition of a late payment penalty of 4 Euros maximum per week of delay, depending on the amount of the unpaid invoice.
Our sales and prices are from EG Prestations, rue du Petit Montmarin, 70 Vesoul (Haute Saône) in France. The products are delivered to the address of your choice as indicated during the ordering process and only to authorized delivery countries. If your country is not listed, please contact us. It is your responsibility to provide us with all the details necessary for the proper delivery of your order.
The service providers we use are DPD for delivery to relay points and La Poste for home delivery (colissimo). You can track your package using the tracking number provided in your customer area. You will be delivered within an average of 48 hours (working days) from receipt of your payment. If, however, after 11 working days you have not been delivered, please contact us immediately. After 15 days after shipment, we will not be able to make a complaint to the services concerned.
If the order is returned to us, re-shipment will be at the customer's expense at a cost of €6.
If your product (excluding capsules) does not meet your expectations, have no worries. Simply return it to us in its original packaging, within 14 days of your order by you to:
Rue du Petit Montmarin
We undertake to exchange it for you or, if you wish, to reimburse it to you by check within 14 days of its receipt by us according to the following terms:
– The package is returned in its original packaging, we will refund the price of the package (excluding shipping and return costs).
– The product is returned because of our responsibility, we reimburse you for the product, any shipping and return costs.
For your comfort and to preserve the integrity of the epidermis, 100% of our active ingredients are natural;
For equivalent effectiveness, we systematically select natural ingredients or of natural origin, and try to exclude all synthetic ingredients.
All our formulas contain less than 1% synthetic products, with the exception of Akno Natura Mattifying Cream, for the effectiveness of its sun filters.
All our formulas are guaranteed to be paraben-free, EDTA-free, synthetic fragrance-free, and synthetic coloring-free.
All our products are laboratory tested and meet public health standards. Since our creation, our finished products have never been subject to animal testing.
You of course benefit from the legal guarantee against hidden defects on the products delivered (see our return commitments).
The products offered comply with current French legislation. All our topical cosmetic formulas or food supplements meet the strictest requirements.
LM Natura cannot be held responsible for non-performance of the contract concluded in the event of stock shortage or unavailability of the product, force majeure, disruption or total or partial strike, particularly of postal services and means of transport and/or communications. LM Natura will not incur any liability for any indirect damage arising herefrom, operating loss, loss of profit, loss of opportunity, damages or costs.
LM Natura recalls that under the application of the law, unemancipated minors are incapable of contracting. Therefore, orders intended for minors must be placed by parental authority. In the event of accidental collection of personal data relating to a minor, the parental authority has the right to object to their retention.
Hypertext links may refer to websites other than this one. LM Natura disclaims all liability in the event that the content of these websites contravenes the legal and regulatory provisions in force.
Furthermore, LM Natura reminds that any creation of a hypertext link to the home page of this Site or any other page of the Site is subject to the express, prior and written agreement of LM Natura.
In accordance with the laws governing the ownership of literary and artistic rights or other similar rights, this Site and all elements, brands, designs, models, logos, graphics, etc. found on this Site as well as their compilation are the exclusive property of LM Natura Ltd. or its suppliers, the latter not granting any license or any right other than that of consulting the Site.
The reproduction or use of all or part of these elements is only authorized for the exclusive purposes of information for personal and private use, any reproduction and any use of copies made for other purposes being expressly prohibited. Any other use constitutes counterfeiting and is punishable under Intellectual Property, unless prior written authorization is obtained from LM Natura.
Applicable texts / jurisdiction
This agreement is subject to French law. The language of this contract is French. In the event of a dispute, the French courts will have sole jurisdiction.
Taking into account possible developments on the Site, LM Natura reserves the right to adapt or modify these general conditions of sale at any time. The new general conditions of sale will, where applicable, be brought to the attention of the customer by online modification and will only apply to sales made after the modification.
Version October 2021